Terms and Conditions

Man With a Van Lisson Grove Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Lisson Grove provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Lisson Grove, the provider of removal and related services.

1.2 "Customer" means any individual, business, or organisation booking or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

1.5 "Goods" means the items and property which are the subject of the Services.

1.6 "Working Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

2.1 The Company provides man and van services, including but not limited to domestic and commercial removals, small to medium-sized moves, furniture transport, and related services in Lisson Grove and surrounding areas, as well as wider regional and national destinations within the UK.

2.2 The specific Services to be provided will be set out in the quotation or booking confirmation. The Company is not obliged to provide any services not explicitly agreed in writing.

2.3 The Company reserves the right to use such vehicle types, equipment, and routes as it considers appropriate, having regard to safety, efficiency, and legal requirements.

3. Booking Process

3.1 All bookings must be made directly with the Company. A booking is only considered confirmed once the Customer has accepted the quoted price and the Company has issued a booking confirmation.

3.2 When requesting a quotation, the Customer must provide accurate and complete information, including but not limited to:

(a) collection and delivery addresses;

(b) access conditions at both addresses, such as stairs, lifts, parking restrictions, or distance to the property;

(c) a clear and accurate description of the Goods, including size, volume, and any special handling requirements;

(d) any time constraints or specific requirements for the move.

3.3 The Company may adjust the quotation or apply additional charges if the information provided by the Customer is incomplete, inaccurate, or changes after the quotation is issued.

3.4 The Customer is responsible for ensuring that they have all necessary permissions for collection and delivery, including access to premises and permission from landlords, building managers, or relevant authorities where required.

4. Quotations and Prices

4.1 Unless stated otherwise, quotations are provided on the basis of the information given by the Customer and are valid for 30 days from the date of issue.

4.2 Quotations may be based on hourly rates, fixed fees, or a combination of both, as specified in the quotation or booking confirmation.

4.3 The Company reserves the right to apply additional charges where:

(a) extra labour, time, or vehicles are required due to inaccurate or incomplete information;

(b) access is significantly more difficult than described, such as long carry distances, narrow staircases, or lack of parking;

(c) the Customer requests additional services not included in the original quotation;

(d) delays occur beyond the reasonable control of the Company, including waiting time due to keys, paperwork, or access.

4.4 Any additional charges will be notified to the Customer as soon as reasonably practicable and are payable in accordance with the payment terms set out below.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due either in advance of the Service or immediately upon completion of the Service on the day of the move.

5.2 The Company accepts payment methods as advised at the time of booking. Cash payments, where accepted, must be made directly to the driver or representative before or immediately upon completion of the Service.

5.3 For bookings requiring a deposit, the amount and due date will be specified in the booking confirmation. Deposits may be non-refundable, subject to the cancellation terms set out in clause 6.

5.4 If payment is not received when due, the Company reserves the right to:

(a) refuse to commence or continue the Service;

(b) withhold delivery of Goods until full payment is received;

(c) charge interest on overdue sums at the statutory rate applicable under UK law.

5.5 For business or account Customers, separate payment terms may be agreed in writing. In the absence of such agreement, payment is due within 14 days of the date of invoice.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company as early as possible.

6.2 If the Customer cancels a booking:

(a) more than 5 Working Days before the scheduled date, any deposit paid may be refunded at the Company’s discretion;

(b) between 2 and 5 Working Days before the scheduled date, the Company may retain all or part of the deposit to cover administrative and scheduling costs;

(c) less than 2 Working Days before the scheduled date, the Company may charge up to 75 percent of the quoted price to reflect time reserved and loss of opportunity to book other work.

6.3 Amendments to the date, time, or scope of Services are subject to availability and may result in adjusted pricing. The Company is under no obligation to accept amendments but will make reasonable efforts to accommodate requests.

6.4 The Company reserves the right to cancel a booking if:

(a) the Customer fails to provide necessary information or payment;

(b) access is unsafe or unlawful;

(c) weather or other conditions make it unsafe or unreasonable to perform the Service;

(d) the Customer behaves in a threatening, abusive, or otherwise unacceptable manner.

6.5 In the event that the Company cancels a booking, any pre-paid amounts for Services not yet provided will be refunded, unless cancellation is due to a breach by the Customer.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring Goods are properly packed and protected unless packing Services have been agreed;

(b) disconnecting and preparing appliances and equipment for transport;

(c) securing valuables, important documents, and fragile items appropriately;

(d) ensuring that Goods are ready for collection at the agreed time.

7.2 The Customer must be present, or represented by an authorised person, at both collection and delivery addresses to direct the placement of Goods, confirm completion, and sign any relevant documents.

7.3 The Customer must ensure that access to the property is safe, clear, and complies with any relevant regulations or building rules.

7.4 The Company will not be responsible for dismantling or reassembling furniture, disconnecting appliances, or removing fixtures unless expressly agreed in the booking.

8. Excluded and Restricted Items

8.1 The Company will not transport prohibited, dangerous, or illegal items, including but not limited to:

(a) explosives, firearms, or weapons;

(b) flammable or hazardous substances;

(c) stolen goods or items prohibited by law;

(d) live animals, plants, or perishable food unless expressly agreed.

8.2 If such items are presented for transport without disclosure, the Company may remove, refuse to transport, or dispose of them without liability and may report any suspected illegal items to the relevant authorities.

8.3 The Company recommends that the Customer does not include high-value items such as jewellery, cash, or important documents within the Goods. These should be transported personally by the Customer whenever possible.

9. Waste and Disposal Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this has been expressly agreed and the necessary licences are in place.

9.2 The Customer must not present general household waste, construction waste, fly-tipped materials, or other refuse for transport unless the Company has specifically agreed to provide a waste removal service.

9.3 Where the Company agrees to remove items for disposal or recycling:

(a) the Customer confirms that they have full ownership and the right to dispose of such items;

(b) the Company will dispose of items only at authorised facilities or through authorised channels;

(c) additional fees may apply for disposal, recycling charges, or specialist handling.

9.4 The Customer must not request or require the Company to dispose of items unlawfully, including but not limited to fly-tipping or leaving items in communal or public areas contrary to local regulations.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in handling, loading, transporting, and unloading Goods.

10.2 The Company’s liability for loss of or damage to Goods is limited to a reasonable amount per claim or per item, as specified in any applicable insurance policy or as agreed in writing with the Customer.

10.3 The Company will not be liable for:

(a) pre-existing damage, defects, or wear and tear;

(b) damage arising from improper packing by the Customer;

(c) damage to goods that are inherently fragile or unsuitable for transport, including certain flat-pack furniture, unless special arrangements have been made.

10.4 The Company will not be liable for:

(a) indirect or consequential loss, such as loss of profits, income, use, or opportunity;

(b) delays caused by traffic, road closures, weather, or other circumstances beyond its reasonable control.

10.5 The Customer is advised to arrange their own insurance where the value of Goods exceeds the Company’s standard liability limits, or where additional cover is required for specific items.

10.6 Any claim for loss or damage must be notified to the Company as soon as reasonably possible and in any event within 7 days of completion of the Service, providing full details and evidence where available.

11. Access, Parking, and Charges

11.1 The Customer is responsible for arranging suitable parking for the Company’s vehicle at both collection and delivery addresses, in accordance with local regulations.

11.2 Any parking fees, permits, fines, or penalties incurred as a direct result of the Customer’s instructions, lack of information, or failure to obtain appropriate permissions may be charged to the Customer.

11.3 Where access is limited or restricted, and this results in additional time, walking distances, use of shuttle vehicles, or extra staff, the Company reserves the right to apply reasonable additional charges.

12. Delays and Events Beyond Control

12.1 The Company will use reasonable efforts to adhere to agreed timescales, but any time given for arrival or completion is an estimate only and is not guaranteed.

12.2 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, breakdowns, severe weather, strikes, or acts of authorities.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible, preferably on the day of the move so that the Company has an opportunity to address the concern promptly.

13.2 The Company will investigate complaints in a fair and timely manner and will aim to reach a resolution where appropriate. This may include rectifying issues, offering an explanation, or proposing compensation within the limits of the Company’s liability.

14. Personal Data

14.1 The Company may collect and process personal data relating to the Customer for the purposes of providing Services, handling bookings, processing payments, and managing customer relations.

14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall be deemed a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, unless otherwise agreed in writing, and supersede any prior understandings or agreements.

16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.