Privacy Policy

Man With a Van Lisson Grove Privacy Policy

This Privacy Policy explains how Man With a Van Lisson Grove collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all individuals who request, use or enquire about our services within the Lisson Grove area and surrounding locations where we operate.

Man With a Van Lisson Grove is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We only process personal data where we have a lawful basis and we handle it in a way that is fair, transparent and secure.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quotation or use our services:

Identification and contact details such as your name, address, service address, pickup and delivery locations, and any other address you provide to enable us to carry out our services. We also collect contact details such as your preferred communication channels where provided by you.

Service details such as the type of moving, transport or delivery service you require, dates and times of service, details about items to be moved, access information for properties, and any special instructions or notes you provide.

Payment and transaction information such as the amount charged, payment method details provided at the point of payment, and records of invoices, receipts and refunds. We do not store full card details where payments are processed through third party payment providers acting as data processors.

Communication records such as information you provide when you contact us to make an enquiry, request a quotation, confirm or amend a booking, or make a complaint. This may include notes of telephone conversations and copies of written correspondence.

Technical and usage information such as basic information about how you interact with our website or online content, including date and time of visits and pages viewed, where this is collected through essential cookies or similar technologies that are necessary for the operation and security of our online services.

Lawful Bases for Processing Your Data

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, the lawful basis will usually be one or more of the following:

Performance of a contract. We process personal data to provide our services to you, including arranging bookings, planning routes, carrying out moves or deliveries, issuing invoices and managing payments. Without this information we would not be able to perform the contract you have entered into with us or to take steps at your request before entering into a contract.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our operations, keeping internal records, improving our services, preventing fraud and ensuring the security of our staff and property.

Legal obligations. We process certain information in order to comply with legal and regulatory requirements, such as maintaining tax and accounting records, responding to lawful requests from authorities and complying with our obligations in relation to safety and insurance.

Consent. In limited circumstances we may rely on your consent to process personal data, for example for certain forms of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect to:

Provide, manage and administer our moving and transport services, including handling bookings and enquiries, planning and executing jobs, and communicating with you about your service.

Issue quotations, invoices and receipts, process payments, handle refunds where applicable and maintain accurate accounting and financial records.

Respond to questions, requests and complaints, and provide ongoing customer service and support.

Manage our business operations, including internal administration, quality control, staff training and service improvement.

Meet our legal and regulatory obligations, including tax, insurance and health and safety requirements.

Protect our rights, property and safety and, where necessary, to establish, exercise or defend legal claims.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we will keep customer records, including contact details, service details and basic communication records, for as long as you remain a customer and for a reasonable period thereafter to handle any follow-up queries, potential disputes or claims.

Financial and transaction information, including invoices and payment records, will normally be retained for the period required by tax and accounting laws. This is typically several years after the end of the relevant financial year.

Information held for marketing purposes will be retained until you object to such processing or withdraw your consent, or until we determine that it is no longer accurate or necessary.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Processors and Sharing of Personal Data

We may share your personal data with selected third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process your data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws.

Such processors may include:

Payment processing providers who handle card or electronic payments and related fraud prevention checks.

IT and hosting providers who supply and maintain our business systems, data storage, email services, website hosting and other technical infrastructure.

Professional advisers such as accountants, auditors or legal advisers where access to personal data is necessary to provide their services to us.

We may also share personal data with other third parties in the following circumstances:

Where we are required or permitted to do so by law, for example with law enforcement agencies, regulatory bodies or courts.

Where it is necessary to protect our rights, property or safety or those of our staff or customers.

In the event of a business sale, merger or restructuring, personal data may be transferred as part of the relevant transaction, subject to appropriate safeguards.

We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.

International Transfers

Where we use service providers or systems that may involve the transfer of personal data outside the United Kingdom, we will take appropriate steps to ensure that your data is protected. This may include relying on adequacy regulations, using standard contractual clauses or implementing other safeguards recognised under data protection law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exemptions, but in general they include the following:

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You have the right to ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transferred to another controller where technically feasible.

Right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and who are bound by confidentiality obligations.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy regularly to stay informed about how we process and protect your personal data when you use Man With a Van Lisson Grove services in your area.