Man With A Van Lissongrove Terms and Conditions

These terms and conditions set out the basis on which Man With A Van Lissongrove provides service for domestic and commercial transport, removals, collection, and related handling work within the United Kingdom. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to be clear, practical, and fair, and should be read carefully before any service is arranged.

Throughout these terms, references to we, us, and our mean the service provider operating under the name Man With A Van Lissongrove. References to you and your mean the customer, including any person acting on the customer’s behalf. These conditions apply to every booking unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

These terms are designed to govern the relationship between the customer and the provider from the point of enquiry through to the completion of the job. They are not intended to limit statutory rights that cannot lawfully be excluded. If there is any inconsistency between an estimate, an invoice, and these terms, the latest written confirmation issued by us will apply unless mandatory law provides otherwise.

1. Booking Process

A booking is only considered confirmed when we have accepted the job and provided a booking confirmation, which may be in writing, by email, or by another recorded method. The customer must supply accurate and complete information, including the pick-up and delivery locations, access arrangements, size and nature of items, parking restrictions, and any special handling requirements. If the information supplied is incomplete or incorrect, the service may be delayed, amended, or re-priced.

We may offer an estimate based on the information provided at the time of enquiry. An estimate is not a fixed price unless explicitly stated as such. The final charge may vary where the scope of work changes, the job takes longer than expected, access is more difficult than described, additional items are added, or waiting time is incurred. Man With A Van Lissongrove reserves the right to revise the booking details where necessary to reflect the actual service required.

The customer is responsible for ensuring that any goods presented for transport are ready on time, suitably packed, and safe to move. Fragile items should be properly protected, and the customer must disclose if any items are valuable, hazardous, unusually heavy, or require more than one person to lift safely. We may refuse to move items that are unsafe, unlawful, or likely to cause damage, injury, or contamination.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service or at the time specified in the booking confirmation. We may request a deposit, part payment, or full payment in advance, particularly for larger jobs, weekend work, long-distance transport, or work requiring the reservation of time and resources. Accepted payment methods will be confirmed before the job starts.

All prices are subject to change if the actual circumstances differ from those described at the time of booking. Additional charges may apply for waiting time, congestion, failed access, parking costs, tolls, extra labour, stair carries, dismantling and reassembly, additional stops, or disposal fees. The customer agrees to pay any reasonable and properly incurred supplementary charges associated with completing the work, provided they are notified where practicable.

Invoices must be paid in full without deduction or set-off unless required by law. If payment is not made on time, we may suspend further services, withhold delivery where lawful, or charge reasonable costs incurred in recovering outstanding sums. Any discounts, promotional pricing, or special rates are offered at our discretion and may be withdrawn or amended at any time before confirmation.

3. Cancellations, Rescheduling, and Waiting Time

The customer may cancel or reschedule a booking by giving notice as early as possible. Cancellations made with sufficient notice may not attract a charge, but we reserve the right to apply a fee where time has already been reserved, staff allocated, or expenses incurred. Where a booking is cancelled at short notice, or where we arrive and are unable to proceed because of customer default, a proportionate charge may apply.

If the customer wishes to change the date, time, collection point, delivery point, or job description, we will use reasonable efforts to accommodate the request, but changes are subject to availability and may affect the price. We are not liable for delay caused by traffic, weather, access restrictions, operational issues, or events outside our control. Where waiting time becomes unreasonable due to the customer, we may continue to charge for the time lost or may terminate the job if completion is no longer practical.

We may cancel or refuse a booking where there is a safety concern, inaccurate information, non-payment risk, illegal activity, or circumstances beyond our control making performance impossible or unsafe. In such cases, we will refund any payment received for undelivered services, less any amounts properly due for work already completed or expenses reasonably incurred. Our decision to suspend or terminate a booking will be made reasonably and in good faith.

4. Service Standards and Customer Responsibilities

The customer must ensure that premises, access routes, and loading areas are suitable for the agreed work. This includes arranging permissions, building access, parking, lifts, and any required permits unless we have expressly agreed to handle them. The customer must remove obstacles, provide accurate directions where needed, and make sure there is someone authorised to approve the job at both collection and delivery points.

The customer is responsible for protecting walls, floors, doors, and fixtures where items are moved through restricted spaces unless we have agreed to provide additional protection as part of the service. We may take reasonable steps to prevent damage, but we do not guarantee that no marks or minor scuffs will occur during normal moving activity. Any item left unattended, unpacked, or not clearly identified may be moved at the customer’s risk.

Any declaration of item value must be honest and made before the booking begins. We are not a valuation service and do not accept responsibility for hidden defects, pre-existing damage, or poor packing. If the customer asks us to move goods that are especially delicate or high-value, we may require special arrangements or decline the work. Our acceptance of a booking does not constitute acceptance of risk beyond these terms.

5. Liability and Insurance

We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to loss or damage caused directly by our proven negligence, and only to the extent permitted by law. We are not responsible for indirect loss, consequential loss, loss of profit, loss of opportunity, emotional distress, or any costs arising from the customer’s own actions, omissions, or failure to give accurate instructions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. For all other claims, our responsibility is capped at the value of the service or the amount recoverable under any applicable insurance arrangement, whichever is lower, unless a different limit is required by law or agreed in writing.

If the customer believes damage or loss has occurred, they must notify us as soon as reasonably possible and provide supporting information, including photographs and item details where available. The customer must allow us a fair opportunity to inspect and investigate any claim before repairs, disposal, or replacement are carried out. Failure to notify us promptly may affect the ability to assess responsibility.

We are not liable for damage caused by inadequate packing, hidden weakness in furniture, pre-existing wear, unsuitable access, or the movement of items that the customer asked us to handle despite our warning. The customer remains responsible for securing cash, documents, jewellery, and irreplaceable items unless we expressly agree in writing to take responsibility for them. For avoidance of doubt, we do not accept liability for any item that the customer packs, seals, or labels incorrectly.

6. Waste, Disposal, and Environmental Compliance

Where a booking includes waste removal, clearance, or disposal, the customer must describe the waste accurately before the job begins. We will only handle waste in accordance with applicable UK waste laws and environmental regulations. The customer must not present controlled, hazardous, infectious, explosive, or illegal waste unless we have expressly agreed to do so and are legally permitted to handle it.

The customer is responsible for confirming that any waste handed over to us is owned by them or that they are lawfully authorised to arrange its removal. If we suspect waste has been misdescribed, improperly packaged, or mixed with prohibited materials, we may refuse collection or require the items to be separated and reclassified. Any costs arising from incorrect waste descriptions, contamination, or unlawful disposal instructions may be charged to the customer.

Waste Duty of Care

Where applicable, both parties must comply with the duty of care requirements under UK waste regulations. This includes taking reasonable steps to ensure waste is transferred only to authorised carriers, kept secure during transport, and disposed of at lawful facilities. We may issue paperwork or records where required by law, and the customer agrees to provide any information needed to complete lawful transfer and disposal processes.

The customer acknowledges that some items may require special handling or separate disposal fees, including electrical items, mattresses, upholstered furniture, paint, oils, batteries, refrigerants, or other regulated materials. We may decline to remove any item that would place us in breach of environmental or transport law. If we are required to make a return journey or additional stop because of waste classification issues, further charges may apply.

No waste shall be left on site, transported, or disposed of in a way that breaches the law. If the customer instructs us to act unlawfully, we will refuse the instruction and may cancel the booking without liability. The customer agrees to indemnify us for losses, fines, or claims arising from false information, prohibited waste, or unlawful disposal requests, to the extent permitted by law.

7. General Provisions

We may subcontract part or all of the service to suitably qualified third parties, but we remain responsible for ensuring the service is delivered with reasonable care. Any third party performing work on our behalf will be expected to follow these terms so far as they apply. The customer must not assign, transfer, or resell the booking without our written consent.

Force majeure events, including severe weather, accidents, industrial action, public emergencies, road closures, or failure of utilities, may prevent or delay performance. In such cases, we will take reasonable steps to notify the customer and rearrange the service where possible, but we will not be liable for delay or non-performance caused by events outside our reasonable control. Each party shall act reasonably and mitigate avoidable loss.

If we do not enforce a right immediately, that does not mean we have waived it. Any waiver must be in writing. These terms form the entire agreement between the parties in relation to the booking and supersede prior discussions or representations, except where mandatory consumer rights apply. No person other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

8. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. If the service is provided in another part of the United Kingdom, the applicable mandatory local laws of that jurisdiction will apply where required, but the contract itself remains subject to the governing law stated here.

Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer is entitled by law to bring a claim in another competent UK court. The parties agree to attempt to resolve disputes in good faith before starting formal proceedings, but this does not prevent either party from taking urgent legal action where necessary.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms and conditions. Man With A Van Lissongrove may update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law. Continued use of the service after notification of revised terms may constitute acceptance of the updated version.